Vendor Onboarding Form
Welcome to Explore Edmonton's Vendor Onboarding Form!
We're excited to partner with you and ensure a smooth and successful collaboration.
Please take a few moments to complete the form, providing all the necessary details so we can get you set up quickly. If you have any questions, don’t hesitate to reach out to our team.
Let’s get started!
- Please ensure you have your bank deposit directly from your bank or bank's website dated/generated within the last 6 months (void cheques are not accepted).
- Upon starting the onboarding process, you will be asked to provide an email and phone number. This information will
be required to "Continue Onboarding" if you were not able to complete it initially. - For questions, please email vendor@exploreedmonton.com
Frequently Asked Questions (FAQ)
What is a vendor?
A: Any business or individual which Explore Edmonton does business with. If you are providing any goods or services requiring payment to Explore Edmonton, you are a vendor.
What is a Legal Company Name?
A: This is your company name which can be found on your incorporation papers (e.g. ABC Supplies Incorporated). If you are the sole proprietor this would be your legal, given name (e.g. Betty Crocker). This name must correspond with the banking details.
What is Doing Business As (DBA)?
A: This would be the name you are invoicing under if different from the legal company name.
What if I don’t have a GST Number?
A: If you do not have a GST Number, please provide an explanation in the GST Comment field on the vendor onboarding form.
Why am I asked for my Banking Information?
A: We are asking for banking information so we can electronically transfer vendor’s payment (faster method of payment vs cheque).
Why are void cheques no longer accepted to setup a new vendor?
A: In order to protect the privacy of the vendor's information, the best document retention practice is to receive the Bank Direct Deposit Form instead of a void cheque. Cheques are the least secure and slowest form of payment. Cheques introduce a tremendous amount of risk for both Explore Edmonton and you, the vendor, in terms of fraud, security of the payment delivery chain (i.e., Canada Post), and security of private information.
However, Electronic Funds Transfer (EFT) is secure with less risk to Explore Edmonton AND you, the vendor. It reduces the transit time by eliminating a delivery service like Canada Post or a courier. Funds are delivered directly to the vendor's bank account. The Explore Edmonton Finance team makes EFT payments to vendors every week.
What Business documents do I need as a Contractor or Subcontractor?
A: If you are a contractor or subcontractor we require a copy of your Certificate of Insurance, WCB, Clearance Letter and a valid business license.
How long will it take to setup me up as an 'Approved' Vendor?
A: Once the vendor application has been completed in full, all required information is received and a verification call have been made, the estimated processing times are up to seven (7) business days for North American (Canada and USA) suppliers, and up to fifteen (15) business days for all other suppliers.
What is an Approved vendor?
A: For a vendor to be an 'Approved', they must be current and active in the system, meaning that they have complete financial information on file with us (i.e. banking, address, contact person(s) and email). They must have conducted business with Explore Edmonton in the last 12 months.
How do I continue Onboarding if I was not able to complete my application initially?
A: Navigate to the Onboarding link and click on ‘Continue ‘Onboarding. You will need the email address and phone number you started the application with to continue your application.
What’s next when I submit my application?
A: Explore Edmonton will contact you to verify the information provided.
Having issues with your onboarding process?
A: Please send an email to vendor@exploreedmonton.com.