Work with Us

About the Position

The People and Culture team is looking for a Temporary Human Resources Specialist for a period of 12 or more months. Reporting to the Manager, Compensation & People Operations, the Human Resources Specialist provides support to the People & Culture Team through supporting the execution of payroll, benefits, pension, HRIS (ADP) administration, maintenance and support of People & Culture programs, processes and procedures. This professional, detailed oriented individual supports the smooth transition of work to and from our employees, People Leaders, payroll and within the people & culture team. Some aspects of the duties include:

• Assisting the People & Culture team with the maintenance and update of employee Information, HR forms, documentation, websites, SharePoint etc.
• Maintaining accurate electronic employee profiles including entering and auditing new hire, leaves, return to work and terminations, with an understanding of the various employment status types, rules of collective agreements, etc.
• Supporting execution of all aspects of a bi-weekly payroll for salary and hourly employees
• Providing education, guidance and support to employees and managers on benefits and pension programs
• Leading the maintenance of both digital employee files to ensure they remain up to date and accurate
• Providing guidance and support for the development of HR processes and procedure documentation, HR forms and workflows, communications, and forms library management
• Development and support of DocuSign procedures, process and documents
• Providing guidance and support to employees and managers with any HR related questions and issues

The ideal candidate will have:

• Human Resources certification or Business Administration Diploma
• 2-3 year of office experience with a minimum of 1 year of Human Resources Experience
• Proficiency with Microsoft Windows Office Suite and SharePoint (Work, Outlook, PowerPoint and Excel) 
• Strong organizational skills with focus on detail orientation
• Strong customer care skills
• Strong writing, editing, grammatical, and general information research competencies
• Strong self-management with ability to consistently meet deadlines, work independently and as part of a team
• Demonstrated analytical and creative problem-solving
• Demonstrated communication skills with ability to effectively articulate and communicate with all levels of employees throughout the organization
• Exceptional prioritization and organizational skills with an ability to work in a fast-paced, dynamic, and collaborative environment
• Ability to deliver in a fast-paced employee centric service environment

How To Apply

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than December 20, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

Please note: This is a temporary position of 12-18 months.

The Business Development & Venues Management Group is looking for a proactive, passionate, and independent individual to join our team. This position is a temporary parental leave (up to 18 months), full time salaried position. This position will be co-based out of the Art Gallery of Alberta (AGA) and the Edmonton Convention Centre. This position is integral in organizing, planning, and managing the client experience and ensuring the highest level of guest satisfaction. Reporting to the Senior Event Manager, the Event Manager is responsible for exceptional client management which starts from the time of booking until the conclusion of their event. The Event Manager is the liaison between all stakeholders; clients, staff, AGA & ECC in-house partners and outside vendors for all facets of the event. This role requires a candidate that is self-driven with exceptional attention to detail and strong solution finding skills.

Responsibilities:

• Collaborate with the Sales Manager to plan and manage client events.
• Serve as the primary point of contact for clients, vendors, and contractors.
• Respond quickly to client inquiries, manage event expectations, and implement plans.
• Professionally represent the department by attending site visits, meetings, and events.
• Effectively address client concerns and ensure satisfaction with the Senior Event Manager.
• Oversee event logistics on-site, ensuring smooth execution and effective trouble-shooting when needed.
• Manage event details and timelines in event management software; track costs and expenses.
• Coordinate with contractors to ensure event requirements are met.
• Prepare post event financial summaries and event reports for invoicing and review, as well as other reports as necessary.
• Work with contractors (GES, Showtech, Encore, Commissionaires, Bee Clean) to coordinate event details and delivery requirements
• Maintains accurate and up to date event plans and creates service orders for all events with correct information for internal and contractor purposes
• Collaborate with the team to set annual operational objectives and priorities.
• Stay informed on industry trends and client needs to identify new business opportunities.
• Support the Senior Event Manager in identifying new opportunities and clients for the Sales department.
• Contribute to KPI development and team performance planning.
• Monitor market trends, client needs, and competitor activities to identify new business opportunities and provide recommendations to the Senior Event Manager.
• Attend departmental meetings, ensuring open communication with all stakeholders.
• Stay informed on industry trends and client needs to identify business opportunities.
• Ensure compliance with regulatory codes, safety standards, and company policies.
• Promote the services and values of the Edmonton Convention Centre (ECC).

Qualifications:

• Post-secondary education or certificate in Event Management or related field is an asset.
• Minimum of 2 years’ experience in a position in event planning, or client services. Strong administrative and computer skills.
• Demonstrates interest and involvement in committees, boards, extra projects.
• Strong project management and organizational skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle multiple tasks.
• Experience working with vendors and contractors in event delivery.
• Knowledge of health and safety regulations, including AGLC, OH&S, and AHS.
• Event/client management strengths and strong attention to details
• Experience and success in developing/building relationships with clientele and internal departments
• Ability to handle multiple tasks and prioritize goals (working within tight timelines)
• Critical thinking and strong negotiating skills
• Strong computer skills in Microsoft Office, Word and Excel
• Strong interpersonal, communications and customer service skills
• Expectation to respond to client and supplier inquiries within 1 business day
• Skill set in a venue management system (Momentus or other) considered an asset

Join us to be part of a dynamic team that ensures exceptional experiences for our clients while promoting the reputation and success of the Edmonton Convention Centre!

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than December 15, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Community Initiative & Agriculture group is looking for a Sales and Customer Service Specialist to joint the Team! The successful candidate will support two main events (KDays and CFR) and will be responsible for prospecting and building new relationships, implementing effective sales strategies, actioning customer inquiries, and stewarding existing client relationships. This position will ensure exceptional customer satisfaction while managing customer interactions, resolving inquiries, and actively promote products or services to meet sales targets.

The successful individual will:

• Prospect and build new relationships to support the ticketing portfolio.
• Steward existing client and stakeholder relationships by delivering timely responses and actioning requests through various channels of communication (phone, email, chats).
• Utilize a solutions-focused approach to understand customers’ needs, address inquiries and provide solutions.
• Recommend new products/programs to meet the customers' needs and grow partnerships.
• Identify sales opportunities through customer interactions and effectively promote products or services to meet or exceed sales targets.
• Implement sales strategies to grow and leverage both new and existing partnerships.
• Maintain proper sales and prospect reporting processes, procedures, and databases.
• Assist in fulfillment of sales with external customers and internal stakeholders.
• Manage databases and customer information via CRM system and event planning software.
• Prepare product and customer reports by gathering data collected during customer interactions.
• Generate monthly sales statistics and reports.

The ideal candidate will have:

• Post-Secondary Diploma or Degree in Business Administration, Business Management, or sales-related field.
• Minimum 2-years Sales experience.
• Experience with CRM systems and event planning software.
• Experience in delivering exceptional Customer Service is required. Experience in a call centre considered an asset.
• Experience in Ticketing is considered an asset (Ticketmaster, TM1, and Archtics).
• Self-motivation, passion, and flexibility to openly invite and exchange ideas, share information and welcome diverse perspectives with a “big picture” mindset.
• Exceptional client communication skills and time management skills with the ability to prioritize and adapt to changing situations.
• Ability to work under pressure and with time sensitive deadlines
• Strong proficiency with MS Office Suite of Applications (Excel, PowerPoint, Outlook, Word, Teams, SharePoint)

If this role piques your interest, please submit your cover letter and resume no later than December 23, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers.

The Assistant Manager, Guest Experience is responsible to support the delivery and management of all aspects of the guest experience team which includes event staff within the venue as well as the operation of the parking lots. The Assistant Manager, Guest Experience works closely with multiple departments throughout the organization and facilitates the development of a collaborative team approach to maximize short-term and long-term operational efficiencies.

The Assistant Manager, Guest Experiences assists in building and maintaining a highly engaged and productive guest experience team that delivers a high level of customer service to consistently exceed our guest’s expectations.

The successful candidate will have the following:

• Will have 5 years' experience in a customer service focused environment.
• 2 years of supervisory or manager experience.
• Exceptional Organizational skills, ability to problem solve, and have quick decision-making skills.
• Outstanding communication and interpersonal skills, work in collaboration.
• Ability to work in various areas – either indoors in an office setting or outdoors in variety of climates.

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than December 30, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Business Systems team is responsible for developing and maintaining management systems and processes (e.g., business planning, enterprise performance management, etc.), ensuring consistency across the organization. These are designed to help drive operational efficiencies, improve decision-making and ultimately helps the organization achieve its goals.

The Business Systems team is currently seeking a Tourism Research & Performance Manager to join our team. The Research & Performance Manager will be responsible for tracking, analyzing and reporting organizational performance to various stakeholders. This includes identifying best practices and tools/systems for performance management. This role will also conduct industry research in support of Explore Edmonton’s operations as well as organizational strategic and business planning. With this intel, the Research & Performance Manager will help identify opportunities/gaps and provide key data points to support decision-making. 

The Business Systems team is part of our Shared Services Group, a team of service-minded individuals who are passionate about ensuring smart, customer-focused business processes are developed and followed. This group serves multiple internal customers and is made up of key business enablers and trusted business partners who provide superior customer service through collaboration, innovation, partnerships, and leadership to ensure the best possible user experience. In alignment with the needs of Explore Edmonton, services include providing governance advice and support, offering scalable business solutions, creating value for employees by building and facilitating connections across the organization.

The successful candidate will be responsible for:

• Managing internal performance measures development, tracking/analyzing results from various systems, and reporting; this includes survey management.

• Overlaying industry performance indicators with performance measures used by Explore Edmonton’s lines of businesses to track effect/impact by the organization.

• Presenting results/findings within Explore Edmonton and with external stakeholders.

• Supporting industry stakeholders leveraging Explore Edmonton tools for performance management.

• Evolving best practices for performance management (measures, processes, and tools/systems) in alignment with business needs.

• Conducting overall industry research (environmental scan) through various channels to identify opportunities and key challenges for destination management organizations and industry partners.

• Participating in research programs in conjunction with external industry partners (e.g., Destinations Canada, Travel Alberta) and third-party vendors.

• Contributing to Board and Board Committee reporting (e.g., organizational performance results, environmental scans including industry updates, etc.).

• Maintaining/sharing information on the organization’s Intranet and other channels.

• Providing insight into other management systems/processes (e.g., business planning, project management, risk management, etc.).

The successful candidate will have:

• Post-secondary education in business, economics, research analytics, or equivalent

• 5-7 years of experience in performance management / data management

• 3-5 years managing programs, projects and/or teams

• Detailed knowledge of performance management systems for organizations/teams

• Strong ability to collect and analyze both quantitative and qualitative data

• Solid understanding of the tourism industry and related measures

• CRM knowledge would be an asset (e.g., Simpleview)

• Proficient with MS Office

• Power BI knowledge would be an asset

• Well-developed communication skills to lead discussions and facilitate consensus, as well as to communicate complex tourism-related concepts and corresponding statistics

• Strong written and presentation skills

• Customer-service oriented with the ability to build and manage relationships.

• Ability to function independently as well as part of a team to collaborate for solutions.

• Excellent organizational skills and the ability to plan and manage multiple tasks.

About Us

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact on the visitor economy.

Working together in a one-team approach aligned with our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while developing products and experiences with a uniquely Edmonton flavour. By incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

How to Apply

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than January 5, 2025.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily.

About Us

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

Managed by Explore Edmonton Corporation, the Edmonton Convention Centre and Edmonton EXPO Centre both work toward a vision of being among North America’s top-performing venues and achieve that vision through a commitment to positive social, environmental, and economic impact. As two of Edmonton’s largest and busiest venues, the Edmonton Convention Centre and Edmonton EXPO Centre have a combined 672,000 square feet and welcome more than 1.8 million visitors every year.

About the Position

We are searching for a dedicated and customer service focused Security Guard professional to join our team at the Edmonton EXPO Centre (EXPO). This role serves as a significant resource for our entire building, providing a full range of responsibilities surrounding EXPO events and ensuring the safety and security of staff, clients, contractors and members of the public.

The successful candidate will be responsible for:

• Providing a safe and welcoming environment for staff, guests, and clients.
• Actively monitoring and responding to alarms, crowd dynamics, individual behaviour and safety issues.
• Conducting investigations in relation to damage, mischief or other related issues that are identified within the facility.
• Responding to alarms and confirmation of validity for emergency services.
• Understanding crowd dynamics, individual behaviour and safety issues and be able to intervene when necessary.
• Enforcing policies and procedures while applying knowledge of specific acts, statues, and laws
• Supporting organizational communication through chain of command reporting
• Investigate and document irregularities such as fire hazards, leaking water pipes and security doors left unlocked.
• Investigating, reporting, and documenting incidents
• Maintaining accurate and detailed records of safety issues, incidents, and events
• Training and monitoring Part-time Event Security Guards

The ideal candidate will have:

• High school diploma or equivalent
• Alberta Security Services and Investigators Act License (SSIA License)
• Valid Class 5 Driver’s License
• Ability to obtain a clean drivers’ abstract
• ProServe and ProTect certification
• Minimum 6 months of service industry related experience
• Knowledge of applicable Criminal Code statutes, Provincial legislation, and Municipal bylaws
• Ability to stand for extended periods of time
• Ability to work 12 hour shiftwork including overnights
• Excellent written and verbal communication skills
• Standard First Aid Level C with AED, Verbal Judo, PPCT or CTSS considered an asset

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than January 5, 2025.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Edmonton Convention Centre (ECC) is seeking dedicated and reliable Part-Time Yardman to join our team and help maintain the pristine appearance of our facilities, while ensuring a safe and inviting environment for all. As a crucial member of the ECC Maintenance team, you will play a key role in the upkeep and aesthetics of our premises' exterior, including all entrances and exits, stairs, sidewalks, terraces, lawns, and flowerbeds.

The successful candidate will be responsible for:

• Clearing snow, ice, and debris from entrances, sidewalks, and parking areas.
• Maintaining equipment and performing equipment upkeep tasks.
• Caring for the landscape and garden, including weeding and pruning.
• Collecting litter and maintaining cleanliness in the garbage bay.
• Executing various maintenance duties such as sweeping and drain clearing.
• Complying with health and safety regulations and waste sorting guidelines.
• Documenting site conditions for safety purposes.
• Supporting and promoting sustainability initiatives as part of our brand.

The successful candidate will have:

• High School Diploma or equivalent, but not required
• A Valid Alberta Class 5 Drivers License or equivalent.
• 2+ years of yardman/groundskeeper experience.
• The ability to work outside in all weather conditions.
• The ability to lift up to 50 pounds and withstand physical labour for extended periods.
• Fall arrest/Working From Heights and Skid Steer certifications are required or are willing to be obtained.
• Forklift certification is an asset.
• The ability to operate lawnmowers, snow blowers, forklifts, etc.

How to Apply

If this role piques your interest, please submit your resume. Applications are being reviewed on a rolling basis, and we encourage interested candidates to apply as soon as possible. The job posting will remain open until Thursday, January 2, 2025, but early applications are appreciated.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily. We encourage everyone to apply.

About the Position

The People and Culture team is looking for a People & Culture Operations Advisor. Areas of focus will include, but are not limited to, data analytics, payroll reconciliation and remittances, benefit premium balancing, HRIS management and updating, specialized reporting as well as providing guidance and support to employees and managers with any HR related questions and issues. This professional, detailed oriented individual supports the smooth transition of work to and from our employees, People Leaders, payroll and within the People & Culture team.

The successful individual will:

• Produce and maintain monthly, quarterly, and annual employee reporting and information
• Support workforce planning activities by providing key analytics, data, and analysis
• Provide HRIS systems administration and support
• Support execution of all aspects of a bi-weekly payroll for salary and hourly employees
• Support execution of pension and benefit remittances, reporting and compliance
• Support execution of processing and completion of Records of Employment
• Work closely with ADP and other organizational subject matter experts to ensure data integrity
• Research and resolve system problems, documenting processes and results
• Audit new hires, leaves, return to work, changes, and terminations with an understanding of the various employment status types and conditions of collective agreements
• Provide guidance and support for the development of internal Operations processes and how-to documentation, forms and workflows, communications and ADP forms library management
• Provide guidance and support to teammates on employee and manager questions and inquiries
• Represent People & Culture on various committees and teams as required

The ideal candidate will have:

• Human Resources certification, Payroll Compliance Certification and/or Business Administration Diploma
• 2-3 year of office experience with a minimum of 2 year of Human Resources Experience and/or payroll and data analytics experience
• Proficiency with Microsoft Windows Office Suite and SharePoint (Work, Outlook, PowerPoint and Excel) 
• Strong organizational skills with focus on detail orientation

• Strong customer care skills
• Strong writing, editing, grammatical, and general information research competencies

• Strong self-management with ability to consistently meet deadlines, work independently and as part of a team

• Demonstrated analytical and creative problem-solving
• Demonstrated communication skills with ability to effectively articulate and communicate with all levels of employees throughout the organization
• Exceptional prioritization and organizational skills with an ability to work in a fast-paced, dynamic, and collaborative environment
• Ability to deliver in a fast-paced employee centric service environment

About Us

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

The People & Culture group is a team of service-minded individuals who are passionate about ensuring smart, customer-focused business processes are developed and followed. This team serves multiple internal customers and is made up of key business enablers and trusted business partners who provide superior customer service through collaboration, innovation, partnerships, and leadership to ensure the best possible user experience. In alignment with the needs of Explore Edmonton, services include providing governance advice and support, offering scalable business solutions, creating value for employees by building and facilitating connections across the organization.

How to Apply

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than January 10, 2025.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.