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Position Details

The Shared Services Group is currently seeking a Manager, Administration & Operations to join our team. The Manager, Administration & Operations is a key member of the Shared Services Team who will lead, participate or oversee projects relating to the organization’s strategic priorities and business plan. They are a Shared Services resource for internal business partners and external stakeholders and a member of the executive administration support team. This position manages other administrative positions within the Shared Services Group and is integral to preparing the organization’s Vice Presidents’ meetings with internal and external stakeholders. As lead communicator within the Shared Services Group, they convey information to team members and other stakeholders on behalf of the Vice Presidents. They are integral to the daily operations of the group.

The Shared Service Group is a team of service-oriented individuals dedicated to developing and implementing customer-focused business processes. We serve multiple internal customers and are committed to providing superior customer service through collaboration, innovation, partnerships, and leadership. Our goal is to ensure the best possible user experience, aligning our services with Explore Edmonton's needs.

The successful candidate will be responsible for:

• Assisting the VP with daily administrative duties and completing various administrative tasks and logistics, including calendar management, completing and/or reviewing expense reports, composing correspondences, arranging detailed travel plans, and creating itineraries.
• Supporting the VP with the prioritization of internal and external commitments.
• Providing strategic and administrative support to the VP on various assigned projects to assist them in optimizing their time.
• Acting as administrative liaison with key external stakeholders.
• Acting as a critical resource for internal processes and policies within the organization and its teams.
• Preparing, drafting, and editing various documents and presentations supporting team projects or programs.
• Coordinating and booking various ongoing or one-time team meetings.
• Coordinating and scheduling portfolio meetings and events.
• Coordinating and managing team agendas, resources, minutes, and action items.
• Maintaining Microsoft Team membership and business unit pages on the internal communications website.
• Liaising with colleagues to ensure consistent approaches are taken on cross-functional initiatives.
• Providing administrative support to various working groups, teams and committees as assigned.
• Assisting in administrative tasks for other departments for special events upon request and approval from the Vice Presidents.
• Providing coverage for executive administration colleagues.
• Managing the scope of projects, including identifying potential problems and proposing solutions.
• Acting as liaison between departments within the organization to ensure that projects are completed successfully.
• Creating a supportive and positive work environment to boost morale and job satisfaction.
• Performing other duties as required and assigned.

The successful candidate will have:

• A Post Secondary degree in Business Administration, Management, or Tourism & Hospitality Management
• Project Management certificate or equivalent will be considered an asset
• 3-5 years of professional administrative experience in the public sector or similar organization
• 3 years of experience administering compliance and procedures
• 1 year experience leading or participating in organization-wide projects
• 1-2 years of relevant supervisory experience
• Strong technical computer skills and proficiency in Microsoft Office 365
• Strong organizational skills with a focus on detail orientation
• Excellent interpersonal and communication skills and a professional demeanor
• Strong writing, editing, grammatical, organizational and research skills
• Project and time management skills
• Strong analytical and problem-solving skills
• Strong sense of discretion, diplomacy and tact when handling sensitive situations/information
• Able to work well both independently and within a collaborative team environment
• Adaptable to change when new ideas are introduced
• Ability to coordinate and execute multiple tasks simultaneously
• Ability to influence and lead project teams
• Knowledgeable about audiences, including communications with executive leadership

How to Apply

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily.

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest by November 20, 2024.

About the Position

The People and Culture team is looking for a Temporary Human Resources Specialist for a period of 12 or more months. Reporting to the Manager, Compensation & People Operations, the Human Resources Specialist provides support to the People & Culture Team through supporting the execution of payroll, benefits, pension, HRIS (ADP) administration, maintenance and support of People & Culture programs, processes and procedures. This professional, detailed oriented individual supports the smooth transition of work to and from our employees, People Leaders, payroll and within the people & culture team. Some aspects of the duties include:

• Assisting the People & Culture team with the maintenance and update of employee Information, HR forms, documentation, websites, SharePoint etc.
• Maintaining accurate electronic employee profiles including entering and auditing new hire, leaves, return to work and terminations, with an understanding of the various employment status types, rules of collective agreements, etc.
• Supporting execution of all aspects of a bi-weekly payroll for salary and hourly employees
• Providing education, guidance and support to employees and managers on benefits and pension programs
• Leading the maintenance of both digital employee files to ensure they remain up to date and accurate
• Providing guidance and support for the development of HR processes and procedure documentation, HR forms and workflows, communications, and forms library management
• Development and support of DocuSign procedures, process and documents
• Providing guidance and support to employees and managers with any HR related questions and issues

The ideal candidate will have:

• Human Resources certification or Business Administration Diploma
• 2-3 year of office experience with a minimum of 1 year of Human Resources Experience
• Proficiency with Microsoft Windows Office Suite and SharePoint (Work, Outlook, PowerPoint and Excel) 
• Strong organizational skills with focus on detail orientation
• Strong customer care skills
• Strong writing, editing, grammatical, and general information research competencies
• Strong self-management with ability to consistently meet deadlines, work independently and as part of a team
• Demonstrated analytical and creative problem-solving
• Demonstrated communication skills with ability to effectively articulate and communicate with all levels of employees throughout the organization
• Exceptional prioritization and organizational skills with an ability to work in a fast-paced, dynamic, and collaborative environment
• Ability to deliver in a fast-paced employee centric service environment

How To Apply

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than December 20, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

Please note: This is a temporary position of 12-18 months.

The Business Development & Venues Management Group is looking for a proactive, passionate, and independent individual to join our team. This position is a temporary parental leave (up to 18 months), full time salaried position. This position will be co-based out of the Art Gallery of Alberta (AGA) and the Edmonton Convention Centre. This position is integral in organizing, planning, and managing the client experience and ensuring the highest level of guest satisfaction. Reporting to the Senior Event Manager, the Event Manager is responsible for exceptional client management which starts from the time of booking until the conclusion of their event. The Event Manager is the liaison between all stakeholders; clients, staff, AGA & ECC in-house partners and outside vendors for all facets of the event. This role requires a candidate that is self-driven with exceptional attention to detail and strong solution finding skills.

Responsibilities:

• Collaborate with the Sales Manager to plan and manage client events.
• Serve as the primary point of contact for clients, vendors, and contractors.
• Respond quickly to client inquiries, manage event expectations, and implement plans.
• Professionally represent the department by attending site visits, meetings, and events.
• Effectively address client concerns and ensure satisfaction with the Senior Event Manager.
• Oversee event logistics on-site, ensuring smooth execution and effective trouble-shooting when needed.
• Manage event details and timelines in event management software; track costs and expenses.
• Coordinate with contractors to ensure event requirements are met.
• Prepare post event financial summaries and event reports for invoicing and review, as well as other reports as necessary.
• Work with contractors (GES, Showtech, Encore, Commissionaires, Bee Clean) to coordinate event details and delivery requirements
• Maintains accurate and up to date event plans and creates service orders for all events with correct information for internal and contractor purposes
• Collaborate with the team to set annual operational objectives and priorities.
• Stay informed on industry trends and client needs to identify new business opportunities.
• Support the Senior Event Manager in identifying new opportunities and clients for the Sales department.
• Contribute to KPI development and team performance planning.
• Monitor market trends, client needs, and competitor activities to identify new business opportunities and provide recommendations to the Senior Event Manager.
• Attend departmental meetings, ensuring open communication with all stakeholders.
• Stay informed on industry trends and client needs to identify business opportunities.
• Ensure compliance with regulatory codes, safety standards, and company policies.
• Promote the services and values of the Edmonton Convention Centre (ECC).

Qualifications:

• Post-secondary education or certificate in Event Management or related field is an asset.
• Minimum of 2 years’ experience in a position in event planning, or client services. Strong administrative and computer skills.
• Demonstrates interest and involvement in committees, boards, extra projects.
• Strong project management and organizational skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and handle multiple tasks.
• Experience working with vendors and contractors in event delivery.
• Knowledge of health and safety regulations, including AGLC, OH&S, and AHS.
• Event/client management strengths and strong attention to details
• Experience and success in developing/building relationships with clientele and internal departments
• Ability to handle multiple tasks and prioritize goals (working within tight timelines)
• Critical thinking and strong negotiating skills
• Strong computer skills in Microsoft Office, Word and Excel
• Strong interpersonal, communications and customer service skills
• Expectation to respond to client and supplier inquiries within 1 business day
• Skill set in a venue management system (Momentus or other) considered an asset

Join us to be part of a dynamic team that ensures exceptional experiences for our clients while promoting the reputation and success of the Edmonton Convention Centre!

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than December 15, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Community Initiative & Agriculture group is looking for a Sales and Customer Service Specialist to joint the Team! The successful candidate will support two main events (KDays and CFR) and will be responsible for prospecting and building new relationships, implementing effective sales strategies, actioning customer inquiries, and stewarding existing client relationships. This position will ensure exceptional customer satisfaction while managing customer interactions, resolving inquiries, and actively promote products or services to meet sales targets.

The successful individual will:

• Prospect and build new relationships to support the ticketing portfolio.
• Steward existing client and stakeholder relationships by delivering timely responses and actioning requests through various channels of communication (phone, email, chats).
• Utilize a solutions-focused approach to understand customers’ needs, address inquiries and provide solutions.
• Recommend new products/programs to meet the customers' needs and grow partnerships.
• Identify sales opportunities through customer interactions and effectively promote products or services to meet or exceed sales targets.
• Implement sales strategies to grow and leverage both new and existing partnerships.
• Maintain proper sales and prospect reporting processes, procedures, and databases.
• Assist in fulfillment of sales with external customers and internal stakeholders.
• Manage databases and customer information via CRM system and event planning software.
• Prepare product and customer reports by gathering data collected during customer interactions.
• Generate monthly sales statistics and reports.

The ideal candidate will have:

• Post-Secondary Diploma or Degree in Business Administration, Business Management, or sales-related field.
• Minimum 2-years Sales experience.
• Experience with CRM systems and event planning software.
• Experience in delivering exceptional Customer Service is required. Experience in a call centre considered an asset.
• Experience in Ticketing is considered an asset (Ticketmaster, TM1, and Archtics).
• Self-motivation, passion, and flexibility to openly invite and exchange ideas, share information and welcome diverse perspectives with a “big picture” mindset.
• Exceptional client communication skills and time management skills with the ability to prioritize and adapt to changing situations.
• Ability to work under pressure and with time sensitive deadlines
• Strong proficiency with MS Office Suite of Applications (Excel, PowerPoint, Outlook, Word, Teams, SharePoint)

If this role piques your interest, please submit your cover letter and resume no later than December 23, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Guest Experience team focuses on ensuring that customers or visitors have a positive, seamless, and memorable experience during their time at our venues during an event. The GE team is an essential part of the customer experience and is vital to making a memorable experience for our customers.

The Assistant Manager, Guest Experience is responsible to support the delivery and management of all aspects of the guest experience team which includes event staff within the venue as well as the operation of the parking lots. The Assistant Manager, Guest Experience works closely with multiple departments throughout the organization and facilitates the development of a collaborative team approach to maximize short-term and long-term operational efficiencies.

The Assistant Manager, Guest Experiences assists in building and maintaining a highly engaged and productive guest experience team that delivers a high level of customer service to consistently exceed our guest’s expectations.

The successful candidate will have the following:

• Will have 5 years' experience in a customer service focused environment.
• 2 years of supervisory or manager experience.
• Exceptional Organizational skills, ability to problem solve, and have quick decision-making skills.
• Outstanding communication and interpersonal skills, work in collaboration.
• Ability to work in various areas – either indoors in an office setting or outdoors in variety of climates.

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than December 30, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.