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About the Position

We are currently recruiting for an Executive Administrator (up to 12–18 month contract) and a permanent position. Our Executive Administrator plays an integral role providing high level administrative assistance to our stakeholders and supports our business units in various ways. We are seeking highly motivated individuals who are passionate about destination marketing and working with a truly unique organization. Whether you are experienced in Venue Management & Business Development (VMBD) or bring expertise in Destination Development & Marketing (DDM), we encourage you to apply. These positions offer a unique opportunity to contribute to our growing organization and be part of a dynamic and collaborative environment.

As a key member of the business unit, the Executive Administrator will lead, participate in, or oversee projects and administrative functions for senior executive members as they relate to the organization’s strategic priorities and business plan. This position is a resource for internal business partners and external stakeholders. This role is a member of the executive support team and shares relevant knowledge and best practices with colleagues. This position may manage other administrative positions within the business portfolio.

The successful candidate will have the following:

• Post-secondary degree or certificate in Business Administration or Office Administration. Equivalent experience may be considered.
• 3-5 years experience with senior management administrative experience.
• Strong organizational and time management skills with focus on detail orientation.
• Excellent interpersonal and communication skills, professional demeanor and ability to work across the organization.
• Strong writing, editing, grammatical, organizational and research skills.
• Effective problem-solving and decision-making skills with the ability to assess, evaluate and identify what outcome should occur.
• Professional manner, good presence and a sense of discretion, diplomacy and tact when handling sensitive situations / information.
• Handles multiple tasks and prioritize tasks.
• Able to work well both independently and within a collaborative team environment.
• The ability to adapt well to change when new ideas that are introduced.
• Strong computer skills and proficient in Microsoft Office suite.

How to Apply

If this role piques your interest, please submit your cover letter and resume. Competition will close once a suitable candidate is found.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Community Initiatives and Agriculture team is looking for a dynamic and results-driven Exhibit Sales Lead to join our team and spearhead our exhibition sales efforts. The ideal candidate will be responsible for cultivating and maintaining relationships with exhibitors and driving sales strategies. With a keen understanding of the events industry, this individual will work closely with various internal team members to ensure seamless coordination of exhibit spaces and ensure a high level of customer satisfaction.

An Exhibit Sales Lead plays a pivotal role in managing and driving sales for exhibitions, conventions, or trade shows. They are responsible for identifying and securing exhibitors and maintaining relationships with key clients. The role requires a strategic thinker that is passionate about everything exhibits and has excellent communication and negotiation skills to create compelling sales pitches and close deals. Additionally, they often collaborate with event teams to ensure smooth execution and customer satisfaction.

The successful candidate will have the following:

• Post secondary in business, marketing or an extensive knowledge of sales, marketing resource building. Relevant experience may be considered.
• 2+ years of sales experience, preferably within a telephone-based inside sales, outbound calling environment.
• Experience with recruiting vendors, building relationships and strong event execution skills.
• Excellent Problem-solving and critical thinking skills.
• Outstanding communication and interpersonal skills, work in collaboration.
• Strong organizational skills, detail-oriented, and ability to multi-task.
• Ability to work a variety of hours depending on the event.

How to Apply

If this role piques your interest, please submit your cover letter and resume. We may keep the competition open to ensure a suitable candidate is found.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

The Assistant Manager, Event Services plays a critical role in ensuring the successful planning and execution of events at the Edmonton Convention Centre. Reporting to the Manager of Event Services, this position is responsible for event coordination, client relationship management, and leadership of the event services team. The ideal candidate will demonstrate strong organizational skills, attention to detail, and a commitment to delivering high-quality service while fostering a positive guest experience and engaged workforce. This position also requires a collaborative approach, working closely with the Building Services Manager and other key departments to ensure operational excellence.

As the Assistant Manager, Event Services, you will:

• Support and lead along with the Manager of Event Services in supervising the event setup team.
• Conduct pre-shift meetings and actively participate in BEO meetings to ensure clear communication and expectations.
• Lead recruiting, training, scheduling, and performance management activities for event setup staff.
• Provide coaching, mentorship, and support to team members, fostering an environment of continuous improvement and accountability.
• Assist with resolving employee conflicts, managing scheduling adjustments, and overseeing overtime management.
• Lead and resolve any on-the-ground issues during event setups, ensuring minimal disruption and effective problem-solving in collaboration with the Manager of Event Service and Building Services Manager.
• Review detailed event orders to ensure client requirements are met according to Banquet Event Orders. Coordinate the layout, setup, and teardown of event spaces, encompassing public areas, furniture, equipment, and back-of-house logistics.
• Collaborate with external vendors and suppliers to ensure all event-related needs are met.
• Conduct inspections with the Event Service Manager to verify that setups meet client specifications, quality standards, and safety protocols. Address any discrepancies promptly to maintain high levels of client satisfaction.
• Foster interdepartmental collaboration to ensure seamless execution of events, ensuring effective communication and operational efficiency.
• Develop and maintain event timelines, floor plans, and setup requirements, ensuring all setups comply with venue policies and safety regulations.
• Cultivate strong relationships with clients, proactively addressing their needs and seeking opportunities for service enhancement.
• Regularly inspect event equipment to ensure functionality and arrange necessary maintenance or repairs through established systems (e.g., submitting and following up on Impulse tickets).
• Manage inventory oversight, ensuring all equipment is in proper working condition and maintaining adequate par levels of materials, equipment, and furniture for events.
• Work with the Maintenance Team to manage preventative maintenance schedules and ensure the timely completion of work orders.
• Ensure that setup standards and detailed Standard Operating Procedures (SOPs) are consistently implemented, reviewed regularly, and updated as needed to maintain and enhance operational excellence.
• Coordinate safety and certification training and maintain safety records for the event services team. Ensure all crew members are trained in and adhere to safety regulations, including the use of PPE and safe handling practices for equipment.
• Conduct safety checks to minimize risks during event setup, execution, and teardown.
• Validation of Crew training and certifications. Conducting risk assessments, utilizing personal protective equipment (PPE) and relevant tools, adhering to event-specific protocols, and managing documentation and reporting processes.
• Ensure compliance with all health, safety, and environmental regulations, including fire codes and accessibility requirements.
• Ensure all setups and room spaces comply with safety protocols and regulatory requirements.
• Maintain knowledge of ECC contractor orientation, forklift operation, fall arrest training, and other certifications, ensuring staff compliance.
• Actively participate in monthly Health and Safety (H&S) meetings, contributing to a culture of safety and compliance.

The ideal candidate will have:

• High school diploma required with a degree or certification in Hospitality, Business Administration or related field considered an asset.
• 3-5 years of experience in event services, preferably in a convention centre or similar environment.
• Experience supervising staff in a unionized environment is considered an asset.
• Minimum of 2 years of leadership experience, with demonstrated ability to manage and motivate teams.
• Ability to lift heavy objects, equipment and stand/walk for extended periods.
• Excellent communication and interpersonal skills.
• Proficiency in event management software and Microsoft Office.
• Knowledge of health and safety regulations, required.
• Responsible for forecasting staffing requirements, managing schedules, and reporting payroll.
• Experience with productivity measurements and budget forecasting to optimize resource utilization.
• Safety comes first – you have comfortable knowledge of health and safety, and food safety requirements, terms, and priorities.
• The job requires onsite presence – and flexibility to accommodate business demands. This may include evenings, weekends, or stat holidays.
• You are friendly and approachable and people friendly.
• You understand that time waits for no one and moving in a fast-paced environment is likely.
• First-Aid and Forklift certification is an asset.
• Working knowledge of cleaning equipment and tools
• Working knowledge of Microsoft Office suite, Working knowledge of payroll system
• Experience working with a unionized staff and familiarity with collective bargaining agreements is essential.
• Maintains department relevant MSDS (Material Safety Data Sheet) and certifications catalogue for quick reference and COR (Certificate of Recognition) audits

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than November 5, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

About the Position

Are you passionate about driving impactful change and shaping a sustainable future? Join us as the Director of Social and Environmental Sustainability, where you will be at the forefront of our mission to enhance environmental and social responsibility!

In this dynamic role, you’ll collaborate with managers, employees, clients, and stakeholders to revolutionize our approach to sustainability. Your vision will help us minimize our environmental footprint while maximizing our positive social impact—making a real difference in our community and beyond!

As a key leader, you’ll implement groundbreaking sustainability initiatives aligned with our business strategy, Edmonton’s Regenerative Tourism Strategy, and the city’s strategic vision. You’ll bridge communication across diverse teams, translating complex sustainability concepts into actionable insights that resonate with every part of our organization.

As the successful candidate for this role, you will:

• Develop and implement comprehensive sustainability strategies that align with Explore Edmonton’s vision and goals, ensuring they integrate with the broader Edmonton Regenerative Tourism Strategy.
• Lead and mentor a team of sustainability professionals, fostering a culture of innovation, collaboration, and accountability.
• Brainstorm and identify creative ways in which the company can balance business obligations with the goal of respecting, supporting, and improving the local and global environments.
• Lead the company towards change by anticipating sustainability trends and seizing new business opportunities.
• Design, launch, and manage sustainability programs and initiatives that address key environmental and social impact areas, such as energy efficiency, waste reduction, and community engagement.
• Integrate sustainability beyond compliance and into areas like new product offerings and new business opportunities.
• Work with communications and marketing to develop pioneering sustainability programs, products and experiences that position Edmonton as a sustainable tourism destination of choice.
• Increase national and international awareness of Edmonton by amplifying our sustainable tourism features according to international standards and best practices.
• Develop and maintain systems that support major event organizers in developing and implementing leading-edge sustainable event plans.
• Establish and monitor key performance indicators (KPIs) to evaluate the success of sustainability programs and drive continuous improvement.
• Propose and implement strategies to address various environmental concerns including energy use, conservation, reduction of pollution, sustainable agriculture, sustainable procurement, recycling, building and facility design, and general education on sustainability.
• Considers sustainability proposals with attention to factors such as cost effectiveness, feasibility, and ease of integration with other programs.
• Facilitate collaboration with partners to enhance sustainable practices and support community-based sustainability initiatives.
• Draft and prepare reports, presentations, and proposals; presents proposals and recommendations to the Senior leadership Team and other key stakeholders. Create unity among Explore Edmonton partners around sustainable tourism development.
• Identify emerging sustainability trends and opportunities, guiding the organization in adopting innovative practices that advance environmental and social sustainability.
• Develop and deliver training programs to enhance organizational knowledge and capacity in sustainability practices.
• Maintain current working knowledge of, and ensures compliance with, all applicable local, provincial, federal, and internal environmental laws and regulations.
• Develop and manage budgets for sustainability projects and initiatives, ensuring efficient use of resources and alignment with organizational goals.

The ideal candidate will have:

• 5+ years of proven experience implementing social and environmental sustainability programs, require
• 3-5 years of direct leadership experience required, with the ability to demonstrate proven track record leading a team with the ability to manage and motivate teams to achieve strategic goals and drive organizational success.
• Bachelor’s degree in Environment and Eco-Related studies, required. Master’s degree highly preferrable.
• Experience working in a corporate, business and management setting required.
• Professional certification in carbon measurement and management preferred
• Excellent and creative problem-solving and analytical skills.
• Ability to analyze and understand research and to identify relevant and valuable information.
• Must be able to navigate a variety of settings as needed to identify environmental sustainability issues and solutions.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Ability to create, interpret, and execute a budget.
• Presentation skills required to deliver proposals to varying groups of individuals.
• Thorough and current knowledge of sustainability practices, and applicable laws and regulations.
• Proven experience with environmental standards, including carbon measurement

• Excellent communication skills, strong writing and public presentation skills.
• Good consultation skills, active listener, service philosophy.
• Project management background an asset.
• Flexibility to work overtime where required with occasional business travel required.

How to Apply

If this role piques your interest, please submit your cover letter and resume no later than November 13, 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.

Position Details

The Shared Services Group is currently seeking a Manager, Administration & Operations to join our team. The Manager, Administration & Operations is a key member of the Shared Services Team who will lead, participate or oversee projects relating to the organization’s strategic priorities and business plan. They are a Shared Services resource for internal business partners and external stakeholders and a member of the executive administration support team. This position manages other administrative positions within the Shared Services Group and is integral to preparing the organization’s Vice Presidents’ meetings with internal and external stakeholders. As lead communicator within the Shared Services Group, they convey information to team members and other stakeholders on behalf of the Vice Presidents. They are integral to the daily operations of the group.

The Shared Service Group is a team of service-oriented individuals dedicated to developing and implementing customer-focused business processes. We serve multiple internal customers and are committed to providing superior customer service through collaboration, innovation, partnerships, and leadership. Our goal is to ensure the best possible user experience, aligning our services with Explore Edmonton's needs.

The successful candidate will be responsible for:

• Assisting the VP with daily administrative duties and completing various administrative tasks and logistics, including calendar management, completing and/or reviewing expense reports, composing correspondences, arranging detailed travel plans, and creating itineraries.
• Supporting the VP with the prioritization of internal and external commitments.
• Providing strategic and administrative support to the VP on various assigned projects to assist them in optimizing their time.
• Acting as administrative liaison with key external stakeholders.
• Acting as a critical resource for internal processes and policies within the organization and its teams.
• Preparing, drafting, and editing various documents and presentations supporting team projects or programs.
• Coordinating and booking various ongoing or one-time team meetings.
• Coordinating and scheduling portfolio meetings and events.
• Coordinating and managing team agendas, resources, minutes, and action items.
• Maintaining Microsoft Team membership and business unit pages on the internal communications website.
• Liaising with colleagues to ensure consistent approaches are taken on cross-functional initiatives.
• Providing administrative support to various working groups, teams and committees as assigned.
• Assisting in administrative tasks for other departments for special events upon request and approval from the Vice Presidents.
• Providing coverage for executive administration colleagues.
• Managing the scope of projects, including identifying potential problems and proposing solutions.
• Acting as liaison between departments within the organization to ensure that projects are completed successfully.
• Creating a supportive and positive work environment to boost morale and job satisfaction.
• Performing other duties as required and assigned.

The successful candidate will have:

• A Post Secondary degree in Business Administration, Management, or Tourism & Hospitality Management
• Project Management certificate or equivalent will be considered an asset
• 3-5 years of professional administrative experience in the public sector or similar organization
• 3 years of experience administering compliance and procedures
• 1 year experience leading or participating in organization-wide projects
• 1-2 years of relevant supervisory experience
• Strong technical computer skills and proficiency in Microsoft Office 365
• Strong organizational skills with a focus on detail orientation
• Excellent interpersonal and communication skills and a professional demeanor
• Strong writing, editing, grammatical, organizational and research skills
• Project and time management skills
• Strong analytical and problem-solving skills
• Strong sense of discretion, diplomacy and tact when handling sensitive situations/information
• Able to work well both independently and within a collaborative team environment
• Adaptable to change when new ideas are introduced
• Ability to coordinate and execute multiple tasks simultaneously
• Ability to influence and lead project teams
• Knowledgeable about audiences, including communications with executive leadership

How to Apply

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported daily.

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest by November 20, 2024.

About the Position

The People and Culture team is looking for a Temporary People Operations Specialist for a period of 12 or more months. Reporting to the Manager, Compensation & People Operations, the People Operations Specialist provides support to the People & Culture Team through supporting the execution of payroll, benefits, pension, HRIS (ADP) administration, maintenance and support of People & Culture programs, processes and procedures. This professional, detailed oriented individual supports the smooth transition of work to and from our employees, People Leaders, payroll and within the people & culture team. Some aspects of the duties include:

• Assisting the People & Culture team with the maintenance and update of employee Information, HR forms, documentation, websites, SharePoint etc.
• Maintaining accurate electronic employee profiles including entering and auditing new hire, leaves, return to work and terminations, with an understanding of the various employment status types, rules of collective agreements, etc.
• Supporting execution of all aspects of a bi-weekly payroll for salary and hourly employees
• Providing education, guidance and support to employees and managers on benefits and pension programs
• Leading the maintenance of both digital employee files to ensure they remain up to date and accurate
• Providing guidance and support for the development of HR processes and procedure documentation, HR forms and workflows, communications, and forms library management
• Development and support of DocuSign procedures, process and documents
• Providing guidance and support to employees and managers with any HR related questions and issues

The ideal candidate will have:

• Human Resources certification or Business Administration Diploma
• 2-3 year of office experience with a minimum of 1 year of Human Resources Experience
• Proficiency with Microsoft Windows Office Suite and SharePoint (Work, Outlook, PowerPoint and Excel) 
• Strong organizational skills with focus on detail orientation
• Strong customer care skills
• Strong writing, editing, grammatical, and general information research competencies
• Strong self-management with ability to consistently meet deadlines, work independently and as part of a team
• Demonstrated analytical and creative problem-solving
• Demonstrated communication skills with ability to effectively articulate and communicate with all levels of employees throughout the organization
• Exceptional prioritization and organizational skills with an ability to work in a fast-paced, dynamic, and collaborative environment
• Ability to deliver in a fast-paced employee centric service environment

How To Apply

If this role piques your interest, please submit your cover letter to let us know how you feel you could make an impact along with your resume. Please submit your interest no later than November 28 2024.

Explore Edmonton encourages, supports, and celebrates a diverse and inclusive work environment. We strive to create a workplace that reflects the city we promote and where our employees feel safe and supported every day.