Visitor Services

Experience enhancers

Our Visitor Services team is here to help visitors make the most of their time in Edmonton. We engage with visitors, wherever they are, to provide visitor information about our destination and encourage them to explore the city. When visitors arrive, we help them make the most of their time in Edmonton by interacting with them at events and festivals around the city. The work we do is possible through our mobile marketing team: the Explore Edmonton Street Team.


We also provide YEG Expert destination training to frontline staff in the hospitality industry to help them share their Edmonton favourites with visitors.


Our team’s success is due in part to partnerships within the community, including the City of Edmonton, the Edmonton Arts Council, the Ministry of Culture and Tourism and Go Auto.

Where can you find us next?

We are excited to activate these upcoming events:

  • Silver Skate Festival: February 17
  • Rogers Hometown Hockey: March 26-29
  • Volleyball Nationals: May 13-19

YEG Expert Program

If you’re a passionate Edmontonian, an ambassador to our city and an advocate for all things #YEG... you’ve come to the right place. We provide YEG Expert destination training to frontline staff in the hospitality industry to help them tell their Edmonton stories and share their Edmonton favourites with our visitors. To learn more, check out our video!