Strategy

Edmonton Tourism is part of the Edmonton story

We never work alone or ride solo. We see the big picture and ensure that our role contributes to Edmonton’s success. The impact of the tourism industry is growing in importance and we will steward its success as we work in partnership with the City of Edmonton, Edmonton Economic Development Corporation, our stakeholders and the businesses that depend on revenues from the visitor economy.


Embarking on a journey is easier when we have a plan. A plan gives us direction, a shared idea of what we want to accomplish. We know where we're going (our goal and values), how we're going to get there (our pillars of excellence) and what we want to accomplish along the way (our priorities) to make our journey not only successful, but also worth the trip.

Our plan is the cornerstone of our business. It informs our daily decisions and the allocation of resources noted in our annual business plan. As change is the one thing we can always count on, we are ready to evaluate and adapt to change to achieve the desired objectives for our Stakeholders and Edmonton Tourism.


Goal

We drive sustainable year-round visitation through programs and initiatives that positively impact Edmonton’s image and raise awareness of the destination in regional and international markets.

It is our reason for being: to drive demand for our city’s experiences.

Values

Our values are at the core of what we do, how we interact with each other and with our stakeholders, and how we make decisions.

  • Public Stewardship
  • Leading the Way
  • Selfless Approach
  • Making an Impact
  • Caring for One Another

Pillars of Excellence

Our pillars describe what we must do extremely well to achieve our goal. The pillars continually remind us of what is most important to our stakeholders. They are:

  • Stakeholder relationships
  • Sales and marketing excellence
  • Visitor experience
  • Employee development

Economic Development

Economic development is a team sport. The divisions within Edmonton Economic Development Corporation (EEDC), of which we are a division, share one playbook. We're focused on building a prosperous and resilient Edmonton economy by best positioning our city to drive key elements of economic success. We give the world more Edmonton!

The EEDC divisions are:

  • Edmonton Tourism
  • Edmonton Convention Centre
  • Edmonton EXPO Centre
  • Enterprise Edmonton
  • Innovate Edmonton
  • Corporate Services

Priorities

Our strategy is driven by core priorities that influence the work that we do and why we do it. These are our priorities:

Improve stakeholder communications

  • Stakeholders and Shareholders value Edmonton Tourism.
  • Stakeholders receive a high rate of return from investments in Edmonton Tourism's sales and marketing programs.

Improve financial sustainability

  • Stakeholders receive a high rate of return from investments in Edmonton Tourism's sales and marketing programs.
  • Stakeholders and Shareholders value Edmonton Tourism.

Evolve how we engage our potential visitors

  • Content reaches more potential visitors.
  • Potential visitors consider coming to Edmonton soon.
  • Potential visitors easily find experiences they want to have in Edmonton.

Strengthen tourism experiences

  • Edmonton has experiences to market year-round

Improve major event growth and attraction

  • More visitors come to Edmonton all year long.
  • Edmonton has experiences to market year-round.
  • More referrals to stakeholders are generated from fewer resource inputs.

Improve evidence-based decision making

  • We have evidence we trust to make decisions.
  • Edmonton Tourism information is easy to use.