The You’re Welcome Edmonton Program involves a four-step qualifying process that narrows down our nominees to 18 award recipients. The qualifying process is necessary because Edmonton Tourism collects over 4000 nominations each year.
Nominations are collected from January through to December 15 of the calendar year. Nominations can be submitted online, through the nomination cards, or internal organizational nominations emailed to Edmonton Tourism.
The next step in the qualifying process is securing HR approval. Organizations will have the opportunity to evaluate the nominees from their own teams on a pass/fail approval process. The deadline for this process is January 9, 2015.
Once HR approval is secured the nominees will be given an online evaluation to complete. These questions will give us an idea of what outstanding customer service means to them, and why is it so important. The deadline for this process is January 31, 2015.
The final step in the qualifying process is Interview Week. Interview Week involves meeting with the top 20% in each award category. Our industry volunteers will sit down with the top nominees and discuss what they are passionate about, their roles in their organization and what outstanding customer service means to them. Interview week takes place March 16 - 18, 2015.